When applying for a domestic recruitment type organized travel contract, please be sure to read these travel conditions.
1. Domestic recruitment type planned travel contract
(1) This trip is planned, solicited, and implemented by Kimita Kotsu Co., Ltd. (682-1 Higashiiri-kun, Kimita-cho, Miyoshi City, Hiroshima Prefecture, Hiroshima Prefectural Governor Registered Travel Agency No. 2-391). Participating customers will enter into a domestic recruitment-type organized travel contract (hereinafter referred to as the “travel contract”) with Kimita Kotsu Co., Ltd. (hereinafter referred to as the “Company”).
(2) This document (hereinafter referred to as the “Common Matters Document”) is a part of the transaction conditions explanation document issued to the customer based on Article 12-4 of the Travel Agency Act, and if a travel contract is established, This is a part of the contract document pursuant to Article 12-5 of the Travel Agency Act and Article 9, Paragraph 1 of our travel agency terms and conditions (recruitment-type planned travel contract section) approved by the Japan Tourism Agency.
(3) The contents and conditions of the travel contract include the conditions stated in individual travel plans, etc. (hereinafter referred to as “brochures, etc.”) described in recruitment advertisements, pamphlets, and flyers, as well as common matters documents, travel A definitive document called the final travel itinerary (hereinafter referred to as the “Final Travel Itinerary”) handed to you before departure (hereinafter referred to as the “Final Travel Itinerary”), and the terms and conditions of our travel agency approved by the Japan Tourism Agency (recruitment-type planned travel contract section) (hereinafter referred to as the “Terms and Conditions”) ).
(4) Our company provides services so that customers can receive transportation, accommodation, and other travel-related services (hereinafter referred to as “travel services”) provided by transportation and accommodation facilities, etc. according to the travel itinerary determined by our company. We will take care of making the arrangements and managing your itinerary.
2. Application for travel contract
(1) Customers who wish to apply for a travel contract must fill in the prescribed information on the travel application form (hereinafter referred to as the “Application Form”) prescribed by the Company, and then receive the amount specified by the Company in the pamphlet, etc. Applications must be submitted along with the application fee or the full amount of the travel fee (hereinafter referred to as the “application fee, etc.”). The application fee, etc. will be treated as part or all of the “travel fee,” “cancellation fee,” and “penalty fee.”
(2) The Company may accept applications for travel contract reservations by telephone, mail, facsimile, the Internet, or other communication means. In this case, the travel contract has not been concluded at the time of the reservation, and you must submit the application form and pay the application fee to the Company within three days from the day after the Company notifies you of acceptance of the reservation. Please do so. If the application fee is not paid within this period, the Company will treat the reservation as not having been applied for.
(3) If a person who is under 20 years of age as of the start date of the trip is participating alone without a guardian, written consent from the representative of the parent or guardian is required. In addition, if you are under 15 years old or a junior high school student, you may be required to be accompanied by a guardian (those under 20 years old will not be considered a guardian).
(4) When there are customers who require special consideration.
① Depending on the customer’s situation, special consideration or measures may be required that are not included in the original arrangements. People with poor health, people who use equipment such as wheelchairs, people with physical or mental disabilities, people with food allergies or animal allergies, people who are pregnant, people who may become pregnant, or people with physical disabilities. If you are traveling with a disability assistance dog (guide dog, hearing dog, service dog) or otherwise require special consideration, please let us know when you apply for the trip that you require special consideration in order to participate in the trip. (Please notify us immediately if any of these conditions occur after you have concluded your travel contract.) We will provide you with further information, so please let us know in detail what measures you will need to take during your trip.
② If we receive the request mentioned in ① above, we will respond to it to the extent possible and reasonable. In this case, we may ask you about your situation and the necessary measures, or we may ask you to provide them in writing.
③ In order to ensure the safe and smooth operation of the trip, our company may require the traveler to be accompanied by an assistant or companion, submit a medical certificate from a doctor, etc., or change the content of the travel services entrusted by the contract manager. We may make suggestions such as: Additionally, if we are unable to arrange the measures requested by the customer, we may refuse to conclude the travel contract.
④ In principle, the costs required for special measures taken by the Company for the customer based on the customer’s request shall be borne by the customer.
(5) Customers with nationalities other than Japan may be required to make separate procedures and arrangements, so please be sure to notify us at the time of application.
(6) Group/group contracts
① Regarding the conclusion of a travel contract applied for by multiple customers traveling on the same itinerary at the same time by designating a responsible representative (hereinafter referred to as the “Contract Responsible Person”), the Company shall comply with this clause (6) ②. The provisions of ~⑤ will apply.
② Unless a special agreement has been concluded, the person responsible for the contract shall have all agency rights regarding the conclusion and cancellation of travel contracts for the travelers composing the organization/group (hereinafter referred to as “members”). Transactions related to travel services related to the organization/group will be conducted with the person responsible for the contract.
③ The person responsible for the contract shall submit a list of members (hereinafter referred to as the “Tourist List”) to the Company by the date determined by the Company.
④ The Company shall not be responsible for any debts or obligations that the Contract Responsible Person currently owes or is expected to bear in the future to Members.
⑤ If the person in charge of the contract does not accompany the group/group, after the start of the trip, the Company will consider the member selected in advance by the person in charge of the contract to be the person in charge of the contract.
(7) As a general rule, we cannot take other actions due to the customer’s convenience. However, special conditions may apply depending on individual travel plans.
(8) If you decide to leave the tour due to your own circumstances, you will need to notify us in writing of your decision, whether or not you will be returning, and the expected date and time of your return.
(9) As a measure to prevent the spread of the new coronavirus, customers are required to wear masks and disinfect their hands.
(10) Please refrain from participating in the trip depending on your physical condition, such as exhibiting fever or other symptoms suspected of being infected with the new coronavirus at the time of departure.
(11) If a customer shows symptoms such as a fever that suggest infection with the new coronavirus during the trip, or if the customer becomes a close contact, the customer will be asked to leave the trip.
3. Refusal to conclude a travel contract
Our company may refuse to conclude a travel contract in the following cases:
(1) When the number of customers who applied reaches the planned number of applications.
(2) Regarding a trip for which the Company has specified special conditions for participation, when the participant’s gender, age, qualifications, skills, and other conditions do not match the conditions specified by the Company.
(3) When the customer is found to be an organized crime group, a member of an organized crime group, a quasi-member of an organized crime group, a person associated with an organized crime group, a company associated with an organized crime group, a corporate racketeer, or other anti-social force.
(4) When the customer makes violent demands, unreasonable demands, threatening behavior or violence regarding transactions, or acts similar to these.
(5) When a customer spreads rumors, uses fraudulent means or intimidation to damage the credibility of our company, interferes with our business, or engages in similar acts.
(6) When the Company determines that the Customer may cause trouble to other Customers or impede the smooth implementation of group activities.
(7) When it is convenient for our company’s business.
4. When the travel contract is established
A travel contract will come into effect when the Company consents to the conclusion of the travel contract and receives the application fee pursuant to Paragraph 2 (1). However, the establishment of a travel contract based on a communications contract shall be pursuant to the provisions of Paragraph 26.
5. Delivery of contract documents
(1) Immediately after the conclusion of the travel contract, the Company will provide the customer with a contract document containing the travel itinerary, details of travel services, travel fees, other travel conditions, and matters related to the Company’s responsibilities. The contract document consists of common matters documents such as pamphlets.
(2) The scope of travel services that the Company is obligated to arrange and manage the itinerary under the travel contract shall be as stated in the contract document in (1) of this section.
6. Final trip itinerary
(1) If it is not possible to state the confirmed travel itinerary or the name of the transportation or accommodation facility that is important in the display in the contract document referred to in the preceding paragraph (1), the name of the accommodation facility that is planned to be used and the transportation facility that is important in the display is required. In the case where an application for a travel contract is made on or after the day before the travel start date (counting from the day before the travel start date) after the delivery of the contract document (the 7th day counting from the day before the travel start date). will provide you with a final itinerary that includes these confirmed status by the date specified in the contract document (up to the travel start date).
(2) In the case of (1) of this section, if we receive an inquiry requesting confirmation of the arrangement status, we will promptly and appropriately explain the arrangement status even before handing over the final itinerary. Masu.
(3) If we provide you with a final itinerary, the scope of travel services that we are obligated to arrange and manage the itinerary will be specified in the final itinerary.
(4) A final travel itinerary may not be created.
7. Payment deadline and application for travel expenses
(1) The travel fee refers to the “travel fee to be paid” in Section 8 , and the travel fee is indicated on the pamphlet or plan. Please check the departure date, number of guests, usage details, etc.
(2) The travel fee must be paid before the 21st day counting from the day before the travel start date so that we can confirm the payment.
(3) If you apply for a travel contract on or after the 21st day counting from the day before the travel start date, payment must be made at the time of application or by the deadline designated by our company prior to the travel start date.
(4) Among participating customers, if there is no special note, those who are 12 years of age or older as of the start date of the trip will be charged an “adult price”, and 6 years of age or older (3 years of age or older for airplane travel courses)12 If you are under the age of 10, you will be charged a “child price”. Children under the age of 3 who do not use their own airline seat or bed in the cabin will be charged an “infant price.” Unless otherwise specified in the brochure or plan, the “adult price” will be applied in all cases.
(5) Regarding courses and plans that use a chartered bus or taxi, infants who are between 3 and 5 years of age on the day of the trip will be required to secure a seat on the chartered bus or taxi according to our safety standards. This is the “travel fee for infants”. Travel fees for infants do not include travel services (meals, etc.) other than a seat on a chartered bus or taxi.
8. Travel fee to be paid
“Travel price to be paid” refers to the “amount displayed as the travel price,” “the amount displayed as an additional charge,” and “the amount displayed as a discount price” on pamphlets, etc. This total amount includes the “application fee, etc.” in Paragraph 2(1), the “cancellation fee” in Paragraph 14(1), the “penalty fee” in Paragraph 15(2), and the “change compensation” in Paragraph 25. This is the basis for calculating the amount of money.
9. What is included in the travel fee
(1) Fares and charges of the transportation facility used as specified in the itinerary. However, unless otherwise specified, the seat class will be economy class or standard seat.
(2) Accommodation fees, taxes and service charges at the accommodation locations specified in the itinerary. Please note that taxes other than consumption tax, such as bathing tax and accommodation tax, may not be included. In addition, unless otherwise specified, the standard is based on the capacity of each room. If the customer wishes to use the hotel with fewer people than the capacity per room, an additional fee will be charged separately.
(3) Sightseeing fees (admission fees, etc.) specified in the itinerary.
(4) Meal fees, taxes and service charges specified in the itinerary.
(5) Consumption tax and other taxes, service charges.
(6) Other expenses specified in the pamphlet, etc. as “included in the travel fee.”
(7) Expenses for accompanying a tour conductor in the case of a tour guide accompanying plan.
(8) Expenses for accompanying a national guide interpreter or regional guide interpreter in the case of an accompanying plan for a national guide interpreter or a regional guide interpreter.
Due to the customer’s convenience, the above fees will not be refunded even if some of the fees are not used.
10. Things not included in the travel price
Items other than Paragraph 9 are not included in the travel fee. Here are some examples.
(1) Transportation costs, entrance fees, etc. for locations/sections that are stated as “free movement”, “free sightseeing”, “separate fees”, “customer’s responsibility”, etc. during the itinerary described in the pamphlet or plan.
(2) Excess baggage charges (for items exceeding the specified weight, capacity, and number of items).
(3) Additional fares and charges (e.g., fuel surcharges) imposed by transportation agencies. However, this does not apply unless clearly specified as included in the itinerary.
(4) Airport facility usage fees, etc. However, this excludes cases where it is clearly stated as included in pamphlets or plans.
(5) Bathing tax and accommodation tax when using accommodation facilities. However, this excludes cases where it is clearly stated as included in pamphlets or plans.
(6) Miscellaneous expenses of a personal nature such as cleaning fees, telecommunication charges such as telegraph and telephone charges, refrigerator usage charges, gratuities for maids at accommodation facilities, and other additional food and beverages, as well as associated taxes and service charges.
(7) Medical expenses related to injury or illness.
(8) Participation fees for optional tours, etc. (excursions with separate fees) that only those who wish to participate can participate in.
(9) Other additional charges not included in the itinerary that arise at the customer’s own request (tour fees, meal fees, photography fees, transportation fees, etc.).
(10) Transportation and accommodation expenses from your home to the departure and arrival points.
11. Changes to travel contract details
Even after a travel contract has been concluded, our company may be subject to natural disasters, wars, riots, suspension of travel services provided by travel service providers, orders from public offices, provision of transportation services that are not in accordance with the original operation plan, etc. In the event that an unrelated reason occurs, if it is unavoidable in order to ensure the safe and smooth implementation of the trip, the customer will be promptly informed in advance of the reason why the unrelated reason is unrelated and the causal relationship with the said reason. We may change the contents of the travel contract by explaining the following. However, in the case of an emergency, if it is unavoidable, we will explain the changes after they have been made.
12. Change of travel fee amount
After the travel contract is established, we will not change the amount of the travel fee except in the following cases.
(1) Due to significant changes in the economic situation, the applicable fares and charges of the transportation facility used are normally expected to be different from the applicable fares and charges that have been published as valid at the time specified at the time of recruitment. If the amount is increased or decreased by a significantly greater amount, we will increase or decrease the amount of the travel fee within the range of the increased or decreased amount. However, if the travel fee is to be increased, the customer will be notified of this prior to the 15th day counting from the day before the travel start date. If the applicable fares/charges are reduced, the travel fee will be reduced by the reduced amount.
(2) If the contract contents are changed pursuant to Paragraph 11 and the costs required to conduct the trip decrease or increase (the increase in costs may occur even if the travel service provider is providing the travel service) (Except in cases where there is a shortage of seats, rooms, or other facilities at the travel service provider), the amount of the travel fee may be changed within that range when the contents of the travel contract are changed. You must to do something before you go on. However, cancellation fees, penalty fees, and other expenses that have already been paid or will need to be paid for travel services that were not provided due to changes in the travel contract details will be borne by the customer.
(3) In the event that we state in a pamphlet, etc. or contract document that the travel fee differs depending on the number of users of the travel service providing institution, the Company shall, after the conclusion of the travel contract, determine that the number of users will vary, regardless of reasons attributable to our company. If there is a change, we will change the amount of the travel fee. For example, if some of the customers who applied for multiple rooms cancel their contracts and the other customers end up using the room with fewer people than the capacity, or in the case of a Western-style room, etc. If a single room is used, the “cancellation fee” in Section 14 (1) will be charged from the customer who canceled the contract, as well as the customer who uses the room with fewer people than the capacity per room, and the customer who canceled the contract. Customers who stay in a single room will be charged a separately determined additional fee and an additional fee for a single room.
13. Customer replacement
(1) The customer may transfer the status under the travel contract to another person with the consent of the Company. In this case, please fill in the prescribed information on the form prescribed by the Company and submit it to the Company together with the prescribed amount of handling fee (which may be the same amount as the cancellation fee pursuant to Section 14 (1)). Additionally, if you have already issued a ticket, you will be charged a separate fee for reissuing it.
(2) The transfer of the status under the travel contract will become effective when it is approved by our company, and from then on, the person who transfers the status under the travel contract will inherit all rights and obligations regarding this travel contract. . Please note that we may refuse to make a replacement due to reasons such as the transportation facility, accommodation facility, etc. we use being unwilling to accept the replacement.
(3) The Company may not accept the transfer of the status under the travel contract to another person based on individual travel plans.
14. Your right to cancel your travel contract
(1) When a cancellation fee is charged from the customer
① The customer may cancel the travel contract at any time by paying the cancellation fee specified in the table below. The “date of cancellation of the travel contract” is based on the time when the customer requests cancellation during the business days and business hours of the office for which the application was made. Faxes, etc. received on non-business days or after business hours will be treated as requests received on the next business day.
② In the case of cancellation due to the handling of various loans, etc. that are not our responsibility, we will also charge the cancellation fee set forth in (1) ① of this section.
③ Any changes to the departure date, changes to individual travel plans, provision of travel services, etc. during the itinerary due to the customer’s convenience will be considered a cancellation of the entire trip, and the cancellation fee set forth in (1) ① of this section will be applied. I’ll have it.
④ If you have a fever or any symptoms suspected of being infected with the new coronavirus at the time of departure, please refrain from participating in the trip. In that case, the travel contract will be canceled due to the customer’s reasons, and the cancellation fee set forth in (1) ① of this section will be charged.
When the travel contract is canceled pursuant to (1) ① ② ③ of this section, we will refund the remaining amount after deducting the prescribed cancellation fee from the already paid travel fee (or application deposit, etc.). If the application fee alone does not cover the cancellation fee, the difference will be charged.
| Cancellation date of travel contract | Cancellation fee |
| B. If the cancellation is made before the 21st day counting from the day before the trip start date B. The 20th day counting from the day before the trip start date (10th day for day trips) (Excluding the cases listed in C to F.) C. If the cancellation is made on or after the 7th day counting from the day before the travel start date (In the cases listed in D to F) ) 2. In the case of cancellation on the day before the start date of the trip E. In the case of cancellation on the day of the start of the trip (excluding the cases listed in F). In the case of cancellation after the start of the trip or non-participation without notification | Free 20% of the travel fee 30% of the travel fee 40% of the travel fee 50% of the travel fee 100% of the travel fee |
| In the application of this table, “after the start of the trip” refers to the time after “the time when the provision of services begins” as stipulated in Article 2, Paragraph 3 of the attached Special Compensation Regulations. | |
(2) In the following cases, the customer may cancel the travel contract without paying a cancellation fee before the start of the trip.
① When the contract contents are changed based on Clause 11. However, this is limited to cases where the change is listed in the left column of the table in Paragraph 24 or is otherwise important.
② When the travel fee is increased based on Paragraph 12 (1).
③ In the event of a natural disaster, war, riot, suspension of the provision of travel services such as transportation/accommodation facilities, orders from public offices, or other reasons, it becomes impossible or impossible for the travel to be carried out safely and smoothly. When there is an extremely high risk of
④ When the Company does not give the final travel itinerary to the customer by the specified date.
⑤ When it becomes impossible to carry out the trip according to the itinerary stated in the contract document due to reasons attributable to the Company.
(3) If the customer cancels or temporarily withdraws from the travel contract during the trip due to personal reasons after the trip has begun, it will be considered a waiver of the customer’s rights and all refunds will be given. (This includes cases where you are asked to leave the tour pursuant to Paragraph 2 (11).)
(4) If the customer is unable to receive the travel service stated in the contract document due to reasons not attributable to the customer, or if the Company informs the customer to that effect, the customer shall not be able to receive the travel service without paying a cancellation fee. may cancel the travel contract for the part of the travel contract that can no longer be accepted. In this case, our company must pay or will pay cancellation fees, penalty fees, and other fees to the travel service from the amount of the travel fee that is no longer available for the travel service. We will refund the amount to the customer after deducting the amount related to expenses (limited to cases where it is not due to reasons attributable to our company).
15. Our right to cancel the travel contract (cancellation before the start of the trip)
(1) In the following cases, we may cancel the travel contract before the start of the trip by explaining the reasons to the customer.
① When it is discovered that the customer does not meet the gender, age, qualifications, skills, and other conditions for participating travelers specified in advance by the Company.
② When it is determined that the customer is unable to continue the trip due to illness, absence of necessary caregivers, or other reasons.
③ When it is recognized that there is a risk that the customer may cause trouble to other customers or interfere with the smooth implementation of the group tour.
④ When the customer requests a burden that exceeds the reasonable range regarding the contract contents.
⑤ When it is found that the customer falls under Paragraph 3 (3) to (5).
⑥ When the number of customers does not reach the minimum number of participants listed in the pamphlet or each course. In this case, we will notify the customer that the trip will be canceled before the 13th day (3rd day for day trips) counting from the day before the trip start date.
⑦ When the travel conditions specified by the Company in advance at the time of conclusion of the travel contract are not fulfilled, such as insufficient snowfall during a trip for the purpose of skiing, or when there is an extremely high possibility that such conditions will not be fulfilled.
⑧ In the event of a natural disaster, war, riot, suspension of the provision of travel services such as transportation and accommodation facilities, orders from public offices, or other reasons in which the Company cannot be involved, the travel itinerary stated in the contract document may be canceled. When it becomes impossible, or there is a strong possibility that it will become impossible, to carry out a safe and smooth trip.
(2) If the customer does not pay the travel fee by the date specified in Paragraph 7, the Company will assume that the customer has canceled the travel contract on the day following the date. In this case, the customer will be required to pay to the Company a penalty fee equivalent to the cancellation fee specified in Section 14 (1).
16. Our right to cancel the travel contract (cancellation after the start of the trip)
(1) In the following cases, our company may cancel a part of the travel contract by explaining the reason to the customer even after the trip has started.
① When the customer is deemed unable to travel due to illness, absence of a necessary caregiver, or other reasons.
② When it is found that the customer falls under Paragraph 3 (3) to (5).
③ Disobedience of our company’s instructions by tour conductors and other persons to ensure the safe and smooth travel of our customers, or assault or intimidation of these persons or other accompanying customers, disrupting the discipline of group behavior, When it interferes with the safe and smooth implementation of travel.
④ It becomes impossible to continue the trip due to natural disasters, war, riots, suspension of travel services such as transportation/accommodation facilities, orders from government offices, or other reasons beyond our control. When.
(2) When the Company cancels the travel contract pursuant to paragraph (1) of this clause, the contractual relationship between the Company and the customer will cease to exist only in the future. In other words, the Company’s obligations regarding the travel services already provided to the Customer shall be deemed to have been effectively paid. In addition, in this case, we will deduct from the amount of the travel fee related to the travel service that the customer has not yet received the provision of, cancellation fees, penalty fees, and other fees that have already been or will be paid for the travel service. We will refund the amount to the customer minus the amount related to the necessary expenses.
(3) If the Company cancels the travel contract after the start of the trip pursuant to (1)①④ of this paragraph, the Company shall, at the customer’s request, provide necessary information to return to the place of departure at the customer’s full expense. We will arrange travel services for you.
17. Refund of travel fee
(1) In the event that the travel fee is reduced pursuant to the provisions of Section 12(1)(2)(3) or the travel contract is canceled pursuant to the provisions of Sections 14, 15, or 16, the Company shall When there is an amount to be refunded to the customer, in the case of a refund due to cancellation before the start of the trip, within 7 days from the day after the date of cancellation, and in the case of a refund due to reduction or cancellation after the start of the trip, the refund shall be within 7 days from the day after the cancellation. We will refund the amount to the customer within 30 days starting from the day after the tour end date stated in the document.
(2) For refunds after the coupons have been delivered, the coupons that were handed over will be required. If coupons are not submitted, the travel fee may not be refunded.
18. Itinerary management
Our company strives to ensure safe and smooth travel for our customers, and performs the following services for our customers. However, this shall not apply if the Company has entered into a special agreement with the customer that differs from this.
(1) If it is recognized that there is a risk that the customer will not be able to receive travel services during the trip, take the necessary measures to ensure that the customer can receive the travel services in accordance with the travel contract.
(2) If you are forced to change the contract despite taking the measures in (1), make arrangements for alternative services. In this case, when changing the itinerary, please make sure that the changed itinerary meets the purpose of the original itinerary, and when changing the contents of the travel service, please make sure that the changed travel itinerary is consistent with the purpose of the original itinerary. Efforts should be made to keep changes to the contract contents to a minimum, such as by making efforts to ensure that the travel services are similar to the original travel services.
19. Our instructions
When traveling in a group from the start of the trip until the end of the trip, customers must follow our company’s instructions to ensure a safe and smooth trip.
20. Tour conductor etc.
(1) The presence or absence of a tour conductor will be indicated in the pamphlet, etc.
(2) Tourist accompanying plan
① In the tour accompanied course, a tour conductor accompanies the entire trip and performs all or part of the work listed in Paragraph 18 and other work that the Company deems necessary in connection with the trip.
② As a general rule, the hours during which tour conductors and other persons are engaged in the work mentioned in ① above are from 8:00 to 20:00.
③ The Labor Standards Act requires that employees take a certain amount of break time during work, so we ask for your understanding and cooperation.
(3) Local tour guide accompanying plan
In the local tour accompanying course, in principle, a local tour guide will accompany you from the time you arrive at your destination until your departure. The scope of duties of the local tour conductor shall be in accordance with the duties of the tour conductor in (1) of this section.
(4) Local staff guidance plan
A tour conductor will not accompany you on the local staff guidance course, but the local staff will perform the necessary tasks to make your trip smooth.
(5) Individual travel plan
A tour conductor will not accompany the individual travel plan. We will give you the coupons necessary to receive travel services, and you will be responsible for completing the procedures to receive travel services yourself. In addition, if you wish to cancel the provision of services such as transportation, or if you suddenly cancel your trip due to personal reasons, please contact us. If we are unable to contact you due to holidays or non-business hours, please contact the remaining service provider (hotel, transportation, etc.) you plan to use and process the cancellation yourself. . Please note that if you do not contact us or process the cancellation, you will be deemed to have waived your rights and will not be able to receive any refund.
(6) Arrangements for alternative services and necessary procedures in the event of an event requiring a change in service content due to bad weather, etc. in individual travel plans, sections where a local tour conductor is not present, or where a local staff member is not working. You must do this yourself.
(7) Whether or not a national guide interpreter or a regional guide interpreter will accompany you will be stated in the pamphlet, etc.
21. protective measures
If our company recognizes that a traveling customer is in a condition that requires medical diagnosis, treatment, or other protection due to illness, injury, or other reasons, we will take necessary measures. In this case, if this is not due to reasons attributable to our company, all costs required for such measures shall be borne by the customer, and the customer shall pay the costs by the date specified by our company and by the method specified by our company. must be paid with.
22. Our responsibility
(1) In the event that our company or our arrangement agent intentionally or negligently causes damage to the customer during the performance of the travel contract, we will compensate the customer for the damage. However, this only applies if the Company is notified within two years from the day after the damage occurred.
(2) For example, even if the customer suffers damage due to any of the following reasons, the Company will not be liable under this paragraph (1). However, this shall not apply if it is proven that the Company or the Company’s arrangement agent was intentional or negligent.
① Change of travel schedule or cancellation of travel due to natural disasters, wars, riots, or any of the above
② Damages caused by accidents or fires in transportation, accommodation facilities, etc.
③ Discontinuation of the provision of travel services such as transportation and accommodation facilities, or changes in travel dates or cancellation of travel caused by these.
④ Orders from government offices, quarantine due to infectious diseases, or changes in travel schedule or cancellation of travel caused by these
⑤ Accidents during free movement
⑥ Food poisoning
⑦ Theft
⑧ Delays, suspensions, schedule changes, route changes, etc. of transportation facilities, or changes in travel itinerary or shortening of time spent at destination due to these reasons.
(3) Regarding the damage caused to baggage as set forth in paragraph (1), the Company will only notify the Company within 14 days in the case of domestic travel, counting from the day after the damage occurred. We will compensate up to 150,000 yen per traveler (excluding cases where there is intentional or gross negligence on our part).
(4) If damage is caused to the customer due to the intentional or negligent act of the travel service provider, the travel service provider will be responsible.
23. Customer responsibility
(1) If our company suffers damage due to the customer’s intentional or negligent actions, acts contrary to laws and regulations, public order and morals, or the customer’s failure to comply with the provisions of the terms and conditions, the company will claim compensation for the damage from the customer.
(2) When concluding a travel contract, the customer must make use of the information provided by the Company and endeavor to understand the customer’s rights and obligations and other contents of the travel contract.
(3) If, after the start of the trip, the customer recognizes that the travel services stated in the contract document are different from what is described, the customer shall promptly notify the Company or the Company’s arranging agent or the tour conductor to that effect at the travel destination. You must notify your travel agent, agent, local representative, or travel service provider.
(4) In the event that a coupon is lost, the customer will be responsible for the fares, fees, and other expenses incurred by travel service providers, etc. for reissuing the coupon.
(5) Please take care of your valuables at your own risk. Our company, our staff, and tour conductors will not keep your valuables in custody.
(6) In the event that luggage is lost or left behind due to customer carelessness, the costs associated with recovering it, the costs associated with searching for it at our company, and the costs required for arranging other activities will be covered. If this occurs, the customer will be responsible for the cost. Please note that in this case, we will charge you even if the item you left behind is not found.
(7) For your convenience, we may take you to a souvenir shop during sightseeing, pick-up, etc., but please purchase at your own risk. We cannot assist with product exchanges or returns, so please be sure to check the product and receive a receipt to avoid any problems.
24. special compensation
(1) Regardless of whether or not our company is liable under the provisions of Section 22 (1), our company shall not be liable for any recruitment of customers pursuant to the special compensation regulations of our travel agency terms and conditions (recruitment type planned travel contract section). For certain damages sustained to life, body, or baggage due to a sudden and accidental external accident while participating in a type-planned trip, death compensation up to 15 million yen and residual disability compensation up to 15 million yen, We will pay 20,000 yen to 200,000 yen as hospitalization solatium, depending on the number of days of hospitalization, and 10,000 yen to 50,000 yen as hospital consolation money, depending on the number of days of hospitalization. Damage compensation for personal belongings is limited to 150,000 yen per traveler. However, the maximum amount for each item or pair of items eligible for compensation is 100,000 yen.
(2) In the event that our company assumes the liability under Section 22 (1), this compensation will be applied to part or all of the compensation for damages that our company should bear.
(3) Among the excursions (optional tours) that are conducted for customers who are participating in our recruitment-type organized tours and for which we collect a separate fee, those planned and implemented by our company are subject to the main travel contract. treated as part of.
(4) If the travel itinerary specifies a day (depending on the standard time of the travel destination) on which the customer will not receive any travel services arranged by our company, this fact and any loss of life due to an accident that occurred on that day , If it is clearly stated in the contract that compensation and solatium will not be paid for damage to body or baggage, that day will not be treated as “participating in a recruitment-type organized tour”.
(5) In cases where the damage sustained by the customer while participating in a recruitment-organized tour is due to the customer’s willful or intentional violation of laws and regulations, illness, etc., and is not included in the recruitment-organisation tour, skydiving or skydiving during free activity If the accident is due to an accident during mountain climbing, bobsledding, luge riding, hang gliding, riding an ultra-light power plane, or similar dangerous exercise, the Company will pay the compensation and solatium money specified in (1) of this section. do not pay. However, this does not apply if the exercise in question is included in the recruitment-organized tour itinerary.
(6) The Company may collect cash, securities, credit cards, coupons, airline tickets, passports, driver’s licenses, visas, certificates of deposit/savings certificates (including passbooks and cash machine cards), various data, and other such information. We will not pay damage compensation for items that are not covered by compensation as stipulated in our travel agency terms and conditions, such as contact lenses, etc.
25. Itinerary guarantee
(1) If there is an important change in the itinerary listed in the left column of the table below (excluding the changes listed in ①, ②, and ③ below), the amount obtained by multiplying the travel fee by the rate listed in the right column of the same table. The change compensation fee will be paid to the customer within 30 days starting from the day after the trip ends. However, this shall not apply if it is clear that the Company will be liable under the provisions of Section 22(1) for such changes.
① In the case of changes due to the following reasons, our company will not pay change compensation. (However, if the change is due to a shortage of seats, rooms, or other facilities at transportation or accommodation facilities, etc. even though the service is being provided, a change compensation fee will be paid.)
A. Natural disasters including bad weather that disrupt the travel itinerary
B. War turmoil
C. Riot
D. Orders from government offices
E. Discontinuation of travel services such as transportation and accommodation facilities due to flight cancellations, interruptions, suspensions, etc.
F. Provision of transportation services that do not comply with the original operation plan, such as delays or changes in transportation schedules.
G. Necessary measures to ensure the life or physical safety of travel participants
② Changes related to the canceled part when the travel contract is canceled based on the provisions of Paragraphs 14 to 16
③ Even if the order in which travel services are provided as stated in the brochure, etc. is changed, the Company will not pay compensation for the change if the travel services can be provided during the trip.
(2) The amount of compensation for changes to be paid by the Company shall be limited to an amount equal to the travel price multiplied by 15% per travel contract per customer. In addition, if the amount of change compensation payable to one customer per travel contract is less than 1,000 yen, the Company will not pay change compensation money.
(3) In the event that after the Company has paid compensation for changes pursuant to the provisions of this Section (1), it becomes clear that the Company will be liable under the provisions of Section 22 (1) for the said changes. , the customer must return the change compensation fee related to the change to the Company. In this case, the Company will pay the remaining amount after setting off the amount of damages that the Company should pay based on the provisions of the same paragraph and the amount of compensation for changes that should be returned by the customer.
(4) If the customer agrees, the Company may provide goods or services of equal or greater value in exchange for payment of monetary change compensation.
| Changes for which we pay change compensation | Rate per case (%) | |
| Before the trip begins | After the trip begins | |
| (1) Changes in the tour start date or trip end date stated in the document (2) Changes in the tourist spots or tourist facilities (including restaurants) to be visited or other travel destinations stated in the contract document (3) Change in the contract Changing the class of transport facility or equipment stated in the document to one with lower charges (only if the total amount of charges for the class and equipment after the change is less than that of the class and equipment stated in the contract document). ) (4) Change in the type of transportation facility or company name stated in the contract document (5) Change in the start or end airport of the trip in Japan to a different flight as stated in the contract document (6) Contract Changing a direct flight between Japan and outside Japan as stated in the document to a connecting or transit flight (7) Change in the type or name of the accommodation facility stated in the contract document (8) Accommodation as stated in the contract document Changes in the type, equipment, scenery, and other guest room conditions of the institution (9) Among the changes listed in the preceding items, changes to the matters stated in the tour title of the contract document. | 1.5 1.0 1.0 1.0 1.0 1.0 1.0 1.0 2.5 | 3.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0 5.0 |
Note 1 “Before the start of the trip” refers to cases in which the traveler is notified of the change by the day before the start of the trip, and “after the start of the trip” refers to the case in which the traveler is notified of the change after the day of the start of the trip. refers to the case.
Note 2: If a final document has been issued, the term “contract document” will be replaced with “final document” and this table will be applied. In this case, if there is a change between the contents of the contract document and the final document, or between the contents of the final document and the contents of the travel service actually provided, one It will be treated as a matter.
Note 3 If the transportation facility related to the changes listed in (3) and (4) involves the use of accommodation facilities, it will be treated as one case per night.
Note 4 The change in the company name of the transportation facility listed in (4) does not apply if it involves a change to a higher grade or equipment.
Note 5 Even if multiple changes listed in (4), (7), and (8) occur in one vessel, etc. or one night stay, they will be treated as one change per vessel, etc. or one night stay.
Note 6 Regarding the changes listed in (9), the rates in (1) to (8) do not apply, and the rates in (9) apply.
26. Travel conditions with customers who conclude a travel contract based on a communication contract
Our company accepts payment of travel fees, cancellation fees, etc. without the member’s signature from card members (hereinafter referred to as “members”) of credit card companies affiliated with our company (hereinafter referred to as “affiliated companies”). We may accept travel applications based on the following items, subject to the condition that you agree to the following terms and conditions (hereinafter referred to as a “communications contract”). (Travel conditions for communication contracts are different from regular travel conditions.)
(1) Communication contracts will also comply with the terms and conditions.
(2) The “Card Usage Date” as used in this paragraph means the date on which the Member and the Company are required to pay the travel fee, etc. or fulfill the refund obligation based on the travel contract.
(3) When applying for a communications contract, the member must inform the Company of the “name of the domestic recruitment organized tour”, “departure date”, “membership number”, “card expiration date”, etc. for which the member is applying. Masu.
(4) A travel contract based on a communication contract will come into effect when the customer is notified that the Company has accepted the application for the travel contract.
(5) When attempting to conclude a communications contract, the member is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card member terms of the affiliated company due to the member’s credit card being invalid, etc. In some cases, we may refuse to conclude a travel contract.
(6) If payment cannot be made with the credit card requested by the member due to credit constraints, etc., the Company will cancel the communication contract and the travel fee will be paid in cash by the date separately designated by the Company. If payment is not made by the relevant date, a penalty fee equal to the cancellation fee in Section 15 (2) will be charged.
27. About the handling of personal information
(1) Our company will acquire your personal information regarding the necessary items filled out in the application form submitted when accepting your travel application or the necessary items listed in the submitted traveler list. It is the customer’s discretion to choose the items of personal information to provide to us, but if you are unable to provide all or part of the personal information, we will not be able to contact you or provide travel services. If you are unable to take the necessary procedures to make arrangements and receive travel services, we may not be able to accept your travel application or request.
(2) The Company will use the personal information acquired under the previous item to contact the customer and confirm the details of the application, as well as to use the information provided by the travel service provider for the trip that the customer has applied for. To the extent necessary for the procedures for arranging services and receiving such travel services, to the extent necessary for insurance procedures to guarantee our company’s liability under the travel contract, expenses in the event of an accident, etc., souvenirs from the travel destination. To the extent necessary for the convenience of customers shopping at stores, to the extent necessary to provide safety and hygiene information on travel destinations, and to contact customers to confirm their safety in emergencies, and to pay travel expenses. We will use your name, gender, age, address, telephone number or We will provide your email address, passport number, credit card information, and other personal information by sending it electronically. In addition, we may (1) provide information on products, services, and campaigns of our company and our affiliated companies, (2) request you to provide your opinions and impressions after participating in the trip, (3) request you to complete a survey, (4) ) We may use your personal information to provide special services, (5) create statistical data, and (6) improve customer service and call quality.
(3) Our company will provide the customer’s name and information to public offices, investigative organizations, business partners, etc. to the extent necessary in order to monitor, prevent, analyze, and take measures against fraudulent activities, etc., in order to create an environment that can be used with peace of mind. We will provide your gender, age, address, telephone number or e-mail address, passport information, credit card information, and other personal information by sending it electronically.
(4) In order to ensure travel safety and the reliable receipt of travel services provided by travel service providers, our company will provide the name of the contract manager and the traveler appointed by the contract manager if the contract manager does not accompany the traveler. We will provide the travel service provider with a phone number where you can contact us during your trip.
(5) When applying for a travel contract, we will obtain your consent regarding the use of your personal information and the provision of your personal information to third parties pursuant to (2), (3), and (4) of this section. I will take it.
(6) In case you become injured or ill during your trip, we will ask for personal information from your domestic contacts during your trip. This personal information will be used if our company deems it necessary to contact your domestic contacts in the event that you become ill or injured. You shall obtain the consent of your domestic contacts to provide us with their personal information.
(7) The Company shall promptly respond to requests from customers for notification of purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, and records provided to third parties.
28. Safety information for charter bus operators, etc.
(1) For safety information on charter bus operators, please check the “Ministry of Land, Infrastructure, Transport and Tourism Comprehensive Vehicle Safety Information” and the “Japan Bus Association Charter Bus Safety Evaluation Certification System.”
Ministry of Land, Infrastructure, Transport and Tourism Vehicle Comprehensive Safety Information
http://www.mlit.go.jp/jidosha/anzen/
Japan Bus Association Charter Bus Safety Evaluation Certification System
貸切バス事業者安全性評価認定制度
(2) In accordance with the prohibitions of the Travel Agency Act Enforcement Guidelines, the safety of travelers is not sufficiently ensured at the time of trip departure (dispatch point), at the end of the trip, and where travelers get on and off the chartered bus during the trip. cannot be selected.
(3) For the safety of travelers, please wear a seatbell while the charter bus is operating.
(4) We ask for your understanding and cooperation regarding the breaks for drivers during travel based on the regulations of the Labor Standards Bureau of the Ministry of Health, Labor and Welfare.
29. Travel conditions/base date of travel fee
Travel conditions and travel fees are based on the date specified in the brochure or plan.
30. About travel accident insurance
If you become ill or injured during your trip, you may incur large medical and transportation costs. We recommend that you take out travel accident insurance of sufficient amount to cover these medical expenses, transportation costs, death, residual disability, etc.
31. others
(1) Please strictly adhere to the meeting time. We will not be held responsible if you are late for the meeting time and are unable to participate in the trip due to reasons not attributable to us, such as traffic congestion.
(2) Excursions (optional tours) conducted by travel agencies, etc. at the travel destination are not covered by the itinerary guarantee pursuant to Paragraph 25.
(3) If an accident occurs during your trip, please immediately notify the contact information provided on the final itinerary, etc. If there are circumstances that prevent you from notifying us, please notify us as soon as the circumstances are resolved.
(4) In the unlikely event that your return is delayed due to an accident, road conditions such as heavy snow, or other unavoidable circumstances, and you are required to use a taxi or stay overnight, our company will not respond to your request. We also cannot accept compensation for shortening the time spent at the destination.
(5) Regarding point awards and benefits such as airline FFP (Frequent Flyers Program) and membership cards issued by hotel chains, customers should contact the relevant travel service provider for inquiries and registration regarding these services. Please check. Please note that we will not be held liable under Section 22 due to a change in the service provider.
(6) Baggage will be transported by the relevant transportation agency, and our company will handle the transportation consignment procedures on behalf of the transportation agency. If the customer agrees to a system in which the airline voluntarily requests the customer to board an aircraft other than the scheduled flight (Flex Traveler System), and the customer wishes to board an aircraft other than the one arranged by the Company, the Company will arrange the flight. Please note that all debts and itinerary management obligations are deemed to have been fulfilled, and we will not be held responsible for any itinerary guarantee or special compensation liability related to such changes.
(7) Our company will not re-implement the trip under any circumstances.